FAQ
Shipping
DOMESTIC STANDARD SHIPPING
Enjoy FREE SHIPPING on all orders over $70 within the contiguous U.S. Orders under $70 use metered rates ($4–$6, based on weight and destination).
Once scanned by the carrier, delivery takes about 2–5 business days depending on location. You’ll receive a confirmation email when your label is created—please allow up to 48 hours for tracking to update.
After shipment, delivery tracking is handled by the carrier. I'm unable to replace lost or stolen packages at this time.
DOMESTIC EXPEDITED SHIPPING
Need it fast? We offer USPS Priority Mail (1–3 business days) for contiguous U.S. orders. Rates range from $7–$14, based on weight and destination. Please allow 2–4 business days for processing before shipment. Once shipped, delivery typically takes up to 3 business days and is handled by USPS. For more info or help with your order, email the customer support email.
INTERNATIONAL ORDERS
Pooches & Cream currently offers shipping to the U.S., Canada, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom.
Please note that international shipments may be subject to import duties, taxes, or fees once your package reaches its destination country. These charges are set by local customs authorities and are not included in our shipping rates. Buyers are responsible for any additional costs incurred upon delivery.
International transit times are listed at checkout and depend on the destination.
Return policy
All sales are final. Because each item is handmade to order, I’m unable to accept returns or exchanges.
Cancellations may be requested before your order has shipped — just email me as soon as possible, and I’ll confirm if it’s still eligible.
Please review your order carefully before checkout. If something arrives with an issue, you’re always welcome to reach out and I’ll take a look and help if I can.
CUSTOM ORDER REQUESTS
Personalization is available only on items marked as custom, such as name charms. Each custom piece is made to order and hand-finished with care.
I’m not offering full design changes right now, but if you have an idea or request for a future product, feel free to email me. I love hearing what you’d like to see next!
MATERIALS & SAFETY
Each charm is crafted from a durable, lightweight polymer base, sealed with a jewelry-grade ProtectaClear coating, and reinforced with a stainless steel backing for strength and longevity.
Leashes and collars are made from waterproof, stain-resistant PVC that’s easy to clean and built for everyday wear.
Charms are intended as decorative accessories — not chew toys — and should be used under normal supervision while your pet is wearing them.